Who we are

📑 Privacy Policy

Last Updated: [August 18, 2025]

At SoulToSoulMusic.com and Heart & Soul Publishing, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Personal Information: name, email, phone number, shipping/billing address when you place an order or sign up for our updates.

• Payment Details: processed securely through Shopify and its payment partners. We do not store your card information.

• Automatically Collected Data: IP address, browser type, and cookies for analytics and site functionality.

How We Use Your Information

• To process and fulfill orders

• To provide customer support

• To send updates, promotions, and news (with your consent)

• To improve our site and offerings

Cookies

We use cookies to remember preferences and improve your browsing. You may disable cookies in your browser, but some features may not function properly.

Third-Party Services

We use Shopify, Printify, and other trusted partners to process orders. These partners may have access to your data only to perform necessary tasks on our behalf.

Your Rights

You may request to access, correct, or delete your information by contacting us.

Contact

• Email: info@soultosoulmusic.com

• Phone: 855-477-1010

Who we share your data with

We only share your data with trusted service providers that help us operate our website and fulfill orders. This includes:

• Shopify (for processing orders and payments)

• Printify and its print partners (for production and shipping of merchandise)

• Payment processors (such as Shopify Payments, PayPal, or credit card gateways you select at checkout)

• Email service providers (used to send you order updates or newsletters if you opt in)

We do not sell your personal information to third parties.

How long we retain your data

If you leave a comment or fill out a contact form, the data and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in moderation.

For customers:

• Order details (name, email, shipping/billing address, order history) are stored in Shopify for record-keeping and tax purposes. We are required to keep this information for up to 7 years.

• If you sign up for newsletters, your email address is retained until you unsubscribe.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes (for example, order history required by tax law).

To exercise your rights, email us at info@soultosoulmusic.com.

Where your data is sent

• Visitor comments may be checked through an automated spam detection service.

• Orders placed in our shop are processed through Shopify and Printify, which may transfer data to servers outside your country, including the United States.

• Email sign-ups may be stored in third-party email platforms that also process data internationally.